FAQ
Things people ask
Quick answers to the most common questions. Anything else, email aeroshade@outlook.com — we read every message.
How long does shipping take?
UK orders: 1-3 business days (free over £50). Europe: 3-7 days. Rest of world: 5-14 days. See our full shipping page.
Are your sunglasses polarised?
Yes. All our sunglasses use polarised lenses with UV400 protection — full UVA + UVB block. Our blue light frames (AERIS) use a clear lens with anti-blue-light coating, no tint.
Can I get prescription lenses?
Not yet — we're working on it. For now, our frames are designed to be taken to your local optician for prescription lens fitting (most can swap the demo lenses for ~£40-80).
Do you offer free returns?
Yes within the UK — we'll send you a prepaid label. International returns are at your cost. Full policy on our returns page.
How do I find my size?
Check our size guide — or email a front-on photo of your face to aeroshade@outlook.com and we'll personally recommend the right fit.
Where are your frames made?
Designed in London, manufactured in a small workshop in northern Italy that's been making eyewear for three generations. We visit twice a year.
Do you do gift wrap?
Every order ships in our matte recycled-card gift box with a folded note inside. Add a personal message at checkout.
Can I cancel my order?
If your order hasn't shipped yet, yes — email us within 30 minutes of ordering. After it ships, you'll need to return it via our standard returns process.